Mystery Shopping

Mystery Shopping / Mystery Audit in India is gaining more importance these days as existence has been crucial in today’s competitive world. Customer satisfaction hence calls for paramount importance. We design the idle mystery audit programme which best suits your requirement.

What we do?

1. Understand the organization’s policies & procedures in place

2. Identify weak areas through discussions and initial understandings

3. Conduct mystery audit through various modes like site visits, dummy calls, online interview, emails etc.

4. Submit a summary report as well as an exclusive report containing areas of improvement and ways to retain customer satisfaction. In addition to this, wherever applicable, we will provide you a variance analysis report which contains comparison to previous audit’s performance.

Our reports and assistance help you enjoy better customer service, motivation for employees to remain professional, measure the quality of service, understand the areas of deficiencies, and the like.

For more information, you are welcome to contact us at info@apntassociates.com